Sunglasses Stolen by Discount Car & Truck
So this is a quick little post about my frustrations at Discount Car and Truck on Yellowhead Trail. For the YC weekend (May 23-25) we rented a minivan from Discount to haul our youth group around.
Well, we returned the minivan on Monday the 26th and I was stupid (note: I accept some responsibility) and I left my sunglasses in my sunglasses clip on the visor. Well, I realized my mistake on my way home, and quickly called Discount (less than an hour later). They went out and got the sunglasses from the minivan for me. I went back in that evening to pick them up.
It was as I was walking out that I noticed something was amiss. I looked down at my sunglasses, and instead of seeing my expensive Oakley prescription sunglasses (~$700 value), my sunglass clip has a pair of plastic no name sunglasses in it.
To make a long story short, I spent the next 2 weeks trying to recover the glasses, calling head office, working with the stores manager, and distric manager and even 'forcing' them to let me watch security tapes (which in the end only saw the van for 2 minutes after I left. I guess they claim they don't need security cameras in the shop because they trust their employees.) only to get nowhere.
Discount was sorta polite. They said their policy is that it isn't their fault if anything goes missing, even in their possession, but they will try and help me out. Only that their help was asking if anyone in the shop saw the glasses. to which everyone said "no".
The thing is, if my glasses were not in the case, I would assume I dropped them somewhere. If the case was gone, then who knows... but that the clip had another pair of sunglasses in it means somebody (while it was in Discounts possession) switched them out.
So much for keeping it short. But that is my rant/warning.
Well, we returned the minivan on Monday the 26th and I was stupid (note: I accept some responsibility) and I left my sunglasses in my sunglasses clip on the visor. Well, I realized my mistake on my way home, and quickly called Discount (less than an hour later). They went out and got the sunglasses from the minivan for me. I went back in that evening to pick them up.
It was as I was walking out that I noticed something was amiss. I looked down at my sunglasses, and instead of seeing my expensive Oakley prescription sunglasses (~$700 value), my sunglass clip has a pair of plastic no name sunglasses in it.
To make a long story short, I spent the next 2 weeks trying to recover the glasses, calling head office, working with the stores manager, and distric manager and even 'forcing' them to let me watch security tapes (which in the end only saw the van for 2 minutes after I left. I guess they claim they don't need security cameras in the shop because they trust their employees.) only to get nowhere.
Discount was sorta polite. They said their policy is that it isn't their fault if anything goes missing, even in their possession, but they will try and help me out. Only that their help was asking if anyone in the shop saw the glasses. to which everyone said "no".
The thing is, if my glasses were not in the case, I would assume I dropped them somewhere. If the case was gone, then who knows... but that the clip had another pair of sunglasses in it means somebody (while it was in Discounts possession) switched them out.
So much for keeping it short. But that is my rant/warning.
Labels: Car Rental, Discount, Stolen
posted by Stephen Kiers at
6:00 PM
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