User Experience Feedback for WalmartPhotoCentre.ca
Based on my current interactions with Walmart Canada’s online photo centre, I have the following suggestions.
1) If you can’t deliver 1-hour, then don’t call it 1-hour
I ordered some pictures on Sunday… it is 10am on Monday and they still aren’t done. Shouldn’t they be free or something?
Note: They were ready Tuesday morning… no compensation. :(
2) Integrate a sound in your chat window
I tried using your chat support to reset my password (see below) and was happy to see a representative was ready to help me. They weren’t ready to help me…
So, after waiting 15 minutes for them to be finished with other customers and help me, they signed on and I didn’t notice. The screen didn’t flash… a sound was not played… they did nothing to help me notice they were now available.
Then, you disconnect me after 1 minute of me not noticing you. I noticed within a minute after that. #FAIL
3) Stop storing passwords in plaintext in your database.
You email out user’s passwords to them. This proves you are not encrypting the passwords on your end. If/when you are hacked, all those passwords will be free for all.
You should have better security than that. It is embarrassing that Walmart is so insecure.
4) When you send out passwords, you strip some special characters.
Speaking of sending out passwords in emails; that is the only option you have for forgotten password. Sadly, your emails strip out some special characters.
I user 1Password to generate my passwords (and for some reason I didn’t save this one)., and passwords contain special characters like “%”,”&”, “<”, “>”, “;” or “$”. Your email stripped everything after the %&$ so the email is useless.
Bonus: hire more chat support staff
I wrote this while waiting for my second support person. (26 min and counting)
Hope you read and fix things